Mystery shopper or a mystery consumer or secret shopper, is a tool used externally by market research companies, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer's specific identity and purpose is generally not known by the establishment being evaluated. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences. Our custom build Mystery Shopper program can fit to...
hotel brand needs to ensure that is always delivering the best possible customer service and quality. Hard work consistency and quality of service are the core for success in every self respected hotel brand. These vital purposes are guaranteed by complete inspection, analysis and review of all Operating standards and practices related to the product and hotel offer. Our program is designed to assist the hotel owners and managers monitor and improve the quality and consistency of the property operations.