Standard Operating Procedures (SOP's)
A Standard Operating Procedure (SOP) is a set of written instructions that documents a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standards in your hotel. The development and use of SOP’s are an essential part of a successful quality system as it provides individuals with the information to perform a job properly and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff should be given training on hotels SOP’s. Hotel Consult can help you build and implement custom built standards for your hotel.